Return&Refund

Your satisfaction is our priority. Here is everything you need to know about returning an item.

Return Conditions

For most items, we gladly accept returns within 7 business days of delivery, provided the item is unused and in its original condition.

• The product must be completely unused and in its original packaging.
• All accessories, manuals, and included items must be returned together.
• The return request must be submitted within 7 business days of receiving your order.

To initiate a return, please contact our customer support team at serve@bunelio.com and provide the following information:

• Your Order Number
• The name of the item(s) you wish to return
• The reason for the return
• Clear photos of the product

Return Process

Once your return request is approved, we will provide you with specific return instructions.

• Securely repackage the product using the original packaging.
• Ship the package back to us using a reliable shipping carrier.
• Provide the tracking number to our support team so we can monitor the return.

Upon receiving and inspecting the returned package, we typically process returns within 3 business days. Refunds will be issued to your original payment method. You will receive a confirmation email once the refund has been completed.

Return Shipping Costs

• Customer Responsibility: If the return is due to personal reasons (e.g., you changed your mind or ordered the wrong item), the customer is responsible for covering the return shipping costs.
• Bunelio Responsibility: If the return is due to a defective product, damage during transit, or receiving the wrong item, Bunelio will cover the return shipping costs.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email us at serve@bunelio.com with the following:

• Your Order Number
• Photos or videos clearly showing the damage, defect, or wrong item
• Photos of the outer packaging (if applicable)

Our team will verify the issue and promptly arrange a replacement, a full refund, or another appropriate solution.

Non-Returnable Items

For reasons of hygiene and product integrity, we cannot accept returns under the following conditions:

• Products that have been used, opened, played with, or installed.
• Products showing any signs of wear, tear, or damage caused by the user.
• Items returned without prior approval from our support team.
• Clearance items or products marked as "Final Sale".

Returned or Rejected Packages

Your package may be returned to us by the carrier for the following reasons:

• The shipping address provided was incomplete or incorrect.
• The carrier was unable to complete the delivery after multiple attempts.
• The recipient refused the package upon delivery.

Packages returned to us under these circumstances will be restocked. When processing your refund for a returned/rejected package, the original shipping fee will be deducted. Please ensure your shipping address is 100% accurate before completing checkout.

Order Cancellation & Modification

You may request to cancel or modify your order within 24 hours of placing it.

• If the order has already entered the processing stage, modifications may no longer be possible.
• Shipped orders cannot be canceled.

If you need to cancel or modify your order, please contact us immediately at serve@bunelio.com.